Member Bill Pay Options

What ways can I pay my insurance bill?

Monthly premium payments can be made the following ways:

• Log in to our website* or mobile app
• Online using Express Pay
• Automatic payment
• Social Security deduction (Medicare Members only)
• Automated phone system (also called an IVR)**
• By mail (check or money order)

* This feature is currently not currently available for Medicare or Child Health Plus members. In early 2021, all members with an online account will be able to login to pay their premium.

** Automated phone system payment not currently available for Medicare Members

Is there a fee to pay online or by phone?

No, there is no fee with paying online or by phone.

Can I make a partial payment?

Yes, you can make a partial payment using Express Pay or using our Mobile App. However, please be sure to pay the total balance owed by the due date to avoid possible termination.

Note: In early 2021, all members who pay a premium will be able to make partial payments when they log in using their member account on our website.

How do I change the payment method or bank information on file?

Can I make a payment through my bank or my bank’s online payment service?

Yes, you can make a payment through your bank or their online payment service. Please visit your bank’s website or contact your bank directly for information on how to pay, set up automatic payments or/update automatic payments with your bank.

What are the methods of payment accepted?

We offer several options for you to pay your premium bill using a credit card, debit card and/or bank account (American Express not accepted).

What happens to my amount due when my policy and/ or premium amount due changes?

Policy changes that are made that impact the total premium due amount will reflected on your next invoice and online, this includes policy changes that change premium that occur at the time of your annual enrollment renewal.

The changed premium amount can take 7-10 business days to be reflected on your invoice.

If you have an automated payment, the amount of that payment will be updated to reflect your new monthly premium amount.

How can I enroll in auto pay, update or change my automatic payments and/or social security deductions?

When will my premium be deducted from my account?

Will the amount of my automatic payments ever change?

When you sign up for automatic payments the amount of your payment will only change if:

• more or less than the amount due has been paid on the account
• the policy premium rate changes due to an annual premium change, change in policy, change in plan type, or change in subsidy eligibility

Payments scheduled directly through your bank must be updated directly with your bank.

Can someone, other than me, make payments on my insurance policy?

Yes, caregivers and spouses may make a payment on a member policy using our Express Pay feature or our automated phone system to Pay by Phone.

When using Express Pay or our automated system please have the following information ready: subscriber/member information, credit or debit card information, and a copy of the bill(s) being paid.

Can I pay for more than one policy using my online member account?

As a member, you can log in to pay your own insurance premium using your own online member account.

Note: In early 2021 we will enable the ability to login to pay using our website for Medicare Advantage, Medicare Supplement & Child Health Plus members with premium responsibility.

If you have multiple accounts you are responsible to pay (e.g. you are a caregiver, pay for your spouse, or a Child Health Plus member as example), you can use our convenient Express Pay option or automated phone system to pay.

When using Express Pay or our automated system to make a payment by phone please have these ready: subscriber/member information, credit or debit card information, and a copy of the bill(s) being paid.

Paying on Multiple Policies (Parents, Caregivers and/or Spouses) Can I make an early payment? (e.g. going on vacation and want to pay early)

Yes, you can pay your premium early. If you pay early or in advance, you will not receive a premium bill until a premium payment is due on your account.

Why do I have to pay my premium in advance?

Premium payments are due in advance so that any services you should need during the month are covered. Invoices are typically mailed one month in advance, but for some New York State programs we are required to mail invoices up to 90 days in advance of the due date.

Please don’t hesitate to call us if you have questions.

What happens if my insurance payment is received late?

It is best to pay your premium owed no later than the due date to avoid possible loss of coverage.

I paid my premium bill but received a late notice. Did you get my payment?

If you paid your premium after the due date, it is possible that the payment was processed after the reminder notice was automatically sent to you. You will avoid receiving future notices by paying your premium by the due date.

If I can’t afford my premium, how long do I have to get current?

Grace periods may vary by plan. Please review your invoice or call us with any additional questions.

What happens if I’m terminated for non-payment? How do I get reinstated? Can I re-enroll?

If your health coverage has been terminated due to non-payment, please call the Customer Care number on the back of your member card to discuss your reinstatement options.

Will I receive a confirmation of my payment?

You will receive an email confirmation of your payment when you pay using our website or mobile app.

Where can I find the status of my payment?

When you log in to your member account and pay a bill your balance will be updated when the payment is made via the website or mobile app.

Note: This feature is currently not currently available for Medicare or Child Health Plus members.  In early 2021, all members with an online account will be able to login to view or update scheduled payments and payment methods.

Where can I view my past payments?

When you log in to your member account you can view and search prior payments made on your account (one-time payments, check, automatic payments, etc.).

Note: This feature is currently not currently available for Medicare or Child Health Plus members.  In early 2021, all members with an online account will be able to login to view or update scheduled payments and payment methods.

How long does an online or phone payment take to apply to my policy?

Payments made to the health plan online or via phone take 24-48 hours to be applied to your policy.

How do I change the address my invoice is mailed to?

• Please follow the instructions on your invoice or call us and we’d be happy to assist you.
• Important:  If your policy is through the NY State of Health, please call 1-855-355-5777 to update your address.

How can I get a copy of my insurance policy or my bill?

You can log in anytime to view your invoice and pay online.

Note: This feature is currently not currently available for Medicare or Child Health Plus members. In early 2021, all members with an online account will be able to login to view or update scheduled payments and payment methods.

Who can I call if I have questions about my bill?

Call us and we’d be happy to assist you.

Are all my children on the same bill or online payment account?

Yes, typically all children in a household will be on the same bill.  However, there are some situations where children may have separate accounts.

Can I put my children on the same payment account?

Yes, in a household all children must be on the same policy before they can be pay using the same payment account.

How do I make a payment when I am leaving one policy and starting another?