Call Us

Billing and payments

• Learn about convenient bill pay options.
• For billing questions or to pay by phone, please call us Monday-Friday 8 a.m. - 6 p.m.
  • Essential Plan & QHP individual market members: 1-877-687-6651
  • Child Health Plus members: 1-800-650-4359
  • Medicare members: 1-877-883-9577
  • TTY 711
• For billing questions on Dental Healthy Smile, please call us
  Monday - Thursday: 8 a.m. - 5:30 p.m. and
  Friday: 9 a.m. – 5:30 p.m.
  • Dental Healthy Smile: 1-844-829-8513
  • Note: Pay by phone is not an option for Dental Healthy Smile.

Technical website issues

• To retrieve username or reset password, select Login/Register to use the self service links.
• For all other technical website issues call 1-800-278-1247
  Hours: Monday - Thursday, 8 a.m. to 4:30 p.m., Friday, 9 a.m. to 4:30 p.m. ET

Prescription drug questions

• Call the number on your member card for personalized care.
• Hours: Monday - Thursday, 8 a.m. to 7 p.m., Friday 9 a.m. to 7 p.m. and Saturday, 9 a.m. to 1 p.m. ET
• Don't have your member card handy?
  • Medicare members: Call 1-877-883-9577
    Hours: Monday - Friday 8 a.m. to 8 p.m.
    From Oct. 1 to Mar. 31, representatives are available seven days a week 8 a.m. to 8 p.m. ET
  • Other members: Call 1-800-499-1275
    Hours: Monday - Thursday 8 a.m. to 7 p.m., Fridays 9 a.m. to 6 p.m.

Claims, benefits, and all other questions

• Call the number on your member card for personalized care.
• Don't have your member card handy?
  • Medicare members: Call 1-877-883-9577
    Hours: Monday - Friday 8 a.m. to 8 p.m.
    From Oct. 1 to Mar. 31, representatives are available seven days a week 8 a.m. to 8 p.m. ET
  • Other members: Call 1-800-499-1275
    Hours: Monday - Thursday 8 a.m. to 7 p.m., Fridays 9 a.m. to 6 p.m.

Rewards programs

• Wellness Your Way: 1-800-427-8490
• Dental Rewards: 1-833-396-9355
  Hours: Monday - Friday 8:30 a.m. to 5 p.m. ET

MyHealth Plus^SM Customer Care

• Call 1-800-650-4359 (TTY 711)
  Hours: Monday - Friday: 8 a.m. to 6 p.m. ET

Member Care Management

Our team can help you understand your condition, treatment options, and the importance of following your doctor's plan.

• Call 1-877-222-1240 (TTY 711)
• Hours: Monday - Friday 8 a.m. - 4:30 p.m.

TTY

• Call 711