Call Us

For Billing and Payments:

  • Learn about convenient bill pay options.
  • For billing questions or to pay by phone, please call us Monday-Friday 8:00 a.m. - 6:00 p.m.
  • For billing questions on Dental Healthy Smile, please call us
    Monday - Thursday: 8:00 a.m.-5:30 p.m. and
    Friday: 9:00 a.m. – 5:30 p.m.
    • Dental Healthy Smile: 1-844-829-8513
    • Note: Pay by phone is not an option for Dental Healthy Smile.
 

For Technical Website Issues:

  • To retrieve username or reset password, select Login/Register to use the self service links.
  • For all other technical website issues call 1-800-278-1247
    Hours: Monday - Thursday, 8 a.m. to 4:30 p.m., Friday, 9 a.m. to 4:30 p.m. EST
 

For Prescription Drug Questions:

  • Call the number on your Member Card for personalized care.
  • Hours: Monday - Thursday, 8 a.m. to 7 p.m., Friday 9 a.m. to 7 p.m. and Saturday, 9 a.m. to 1 p.m. EST
  • Don't have your Member Card handy?
    • Medicare Members: Call 1-877-883-9577
      Hours: Monday - Friday 8 a.m. to 8 p.m.
      From Oct. 1 to Mar. 31, representatives are available seven days a week 8 a.m. to 8 p.m. EST
    • Other Members: Call 1-800-499-1275
      Hours: Monday - Thursday 8 a.m. to 7 p.m., Fridays 9 a.m. to 6 p.m.

For Claims, Benefits and All Other Questions:

  • Call the number on your Member Card for personalized care.
  • Don't have your Member Card handy?
    • Medicare Members: Call 1-877-883-9577
      Hours: Monday - Friday 8 a.m. to 8 p.m.
      From Oct. 1 to Mar. 31, representatives are available seven days a week 8 a.m. to 8 p.m. EST
    • Other Members: Call 1-800-499-1275
      Hours: Monday - Thursday 8 a.m. to 7 p.m., Fridays 9 a.m. to 6 p.m.
 

For Univera Wellness and Dental Rewards Questions:

 

For MyHealth PlusSM Customer Care:

 

Member Care Management

Our team can help you understand your condition, treatment options, and the importance of following your doctor's plan.

 

For TTY/TDD:

Need Language Translation?

We offer a service that translates our members' questions and medical providers' answers into more than 150 languages. Call the number on your member card for more information.
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