Behavioral Health Care Management Program
Our behavioral health care managers are experienced health care professionals who can support you with your mental health and substance use disorder care.
Comprehensive care management
Behavioral health care managers can assist you with:
- Arranging quicker access to care
- Identifying barriers preventing you from meeting your health care goals
- Finding answers to questions and providing education about a health condition or treatment
- Obtaining referrals to programs or community resources
- Navigating your insurance benefit information
- And more
Contact our team
Behavioral health care managers are available Monday through Friday from 8 a.m. to 5 p.m. ET. If you call after hours, leave a voicemail and your call will be returned the next business day.
- Medicaid, Health & Recovery Plan (HARP), Essential Plan, and Child Health Plus: 1-844-694-6411
- All other plans (including Medicare and individual and family plans): 1-800-277-2198
Additional support services
Wellframe® app
With the free Wellframe app, you can get support from your behavioral health care manager right from your phone. A daily checklist in the app makes it easy to stay on track with medications, appointments, and more. Learn more and get started with Wellframe.
Behavioral health advocacy
In addition, our plan also has a behavioral health advocate who is available to assist you, your advocates, or your providers if you receive a denial of service. They can assist with obtaining and understanding the clinical criteria and/or filing an appeal or grievance for the denied service.
To talk to the behavioral health advocate, please call 1-844-809-7518. If you have Medicaid, Child Health Plus, Essential Plan, or HARP, call 1-844-635-2662.
Manage your privacy and confidentiality
We will not disclose information to another person unless we are required or permitted to do so by law. Privacy laws prohibit us from disclosing protected health information (PHI) related to your health insurance coverage to another person or organization (with some exceptions, like your physician) without your written authorization. If you would like to communicate with someone contacting us on your behalf (spouse, parent, child, friend, etc.), please complete the authorization release form.
**We will NOT disclose information relating to substance use disorder, mental health, information unless you initial the corresponding condition in Part D.
