If your doctor isn’t available, virtual care (also known as telehealth or telemedicine) may be an option for you. Get fast access to care from the comfort of your home, desk, or hotel room.

How virtual care works

Get care at your convenience. Depending on your plan, you can connect with board-certified providers, licensed therapists, health coaches and nutritionists online from your phone, tablet or computer. With virtual care, you can easily speak with a healthcare professional, get a diagnosis, receive a treatment plan, and even have prescriptions sent to your pharmacy.

See what virtual benefits your plan covers

Log in to your online account

Log in to your online account to see what virtual care options are available to you.

Haven't created an account yet?

Get instant access to your virtual benefits, view your member card, submit claims, track your deductible and more.

Understand your coverage and costs

Telehealth and telemedicine visit costs vary depending on your health plan. For detailed information about your coverage and costs, please call Customer Care using the phone number on the back of your member card. You can also ask your doctor if they offer telehealth and how it works.

You can pay for your visit with a credit card or through a Health Savings Account (HSA), Health Reimbursement Account (HRA), or Flexible Spending Account (FSA).

Your virtual care options

Depending on the plan you have, you may have access to a variety of virtual care options, including:

Our Local Providers

Can't visit your doctor in person? Many of our local providers, including your primary care provider/physician, may offer telehealth appointments. Since your local provider already knows you and your health history, they are a great place to start if you're not feeling well. They can also help with next steps like ordering tests (like bloodwork or an x-ray), referring you to a specialist, or setting up follow-up care if needed.

To schedule a telehealth visit, contact your provider directly.

If you need help finding a doctor who offers telehealth and is covered by your plan, use our Find a Doctor tool. After searching, use the Filter and select "Telehealth" under "Remote Services."

Find a Doctor

Need care fast? If your doctor isn’t available, we've partnered with MD Live to give you 24/7 access to U.S. board-certified doctors via telemedicine. MD Live providers can treat non-emergency issues, diagnose your symptoms, and even prescribe medicine if you need it.

Common conditions treated:

  • Acne
  • Allergies
  • Constipation
  • Cough
  • Diarrhea
  • Ear problems
  • Fever
  • Flu
  • Headache
  • Insect bites
  • Nausea
  • Pink eye
  • Rash
  • Respiratory problems
  • Sore throats
  • Urinary problems/UTI
  • Vaginitis
  • Vomiting

Learn more about telemedicine with MD Live and get started today.

MD Live

Talk to a psychiatrist or licensed therapist from the comfort of your home. We've partnered with MD Live so you can meet with a psychiatrist or a variety of licensed therapists via telemedicine using your phone, tablet, or computer. It's convenient, private, and you can even set up regular appointments with the same therapist if you would like ongoing support.

Common conditions treated:

  • Addiction
  • Bipolar disorders
  • Depression
  • Eating disorders
  • Grief and loss
  • LGBTQ+ support
  • Panic disorders
  • Stress
  • Trauma and PTSD
     

Learn more about behavioral health care with MD Live and get started today.

MD Live

We’ve partnered with Vori Health, a nationwide specialty medical practice designed to help you treat back, neck, and joint concerns – all from the comfort of your home. With Vori Health, you will have access to:

  • Initial medical evaluation and diagnosis
  • Convenient video visits
  • Personalized treatment, including physical therapy and more
  • Non-opioid pain medication and imaging, if needed
  • Support to help manage pain, regain strength and enjoy life

Not all plans include virtual physical therapy with Vori Health as a covered benefit. To see if Vori Health providers participate in your plan, log in to your online account.

Vori Health

 

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