Visit Us in Person
Have specific questions about your health plan and benefits?
Customer Care can be reached by calling the number on the back of your member card. At this time, Customer Care is only available by phone. Please see our Call Us page for information about hours of operation.
Visit us if you need help enrolling in a health plan.
We understand that sometimes it’s hard to know where to start when it comes to coverage; that’s where our local team can help. Walk-ins are welcome.
Buffalo Resource Center
205 Park Club Lane
Buffalo, NY 14221
Monday - Friday 9 a.m. - 4:30 p.m.
(716) 847-1480
Chautauqua and Cattaraugus Counties
New pop-up Resource Centers at the following locations! Call (716) 724-0778 to schedule your appointment. Walk-ins are also welcome.
Randolph Town Hall
72 West Main Street, Randolph, NY 14772
Mondays 9 a.m. – 12 p.m.
Scheduled dates:
- October 5, 12, 19, 26
- November 2, 9, 16, 23, 30
- December 7
Celoron Village Hall
21 Boulevard Avenue, Celoron, NY 14720
Tuesdays: 9 a.m. – 12 p.m.
Scheduled dates:
- October 6, 13, 20, 27
- November 3, 10, 17, 24
- December 1
Dunkirk Senior Center
45 Cliffstar Court, Dunkirk, NY 14048
Thursdays: 9 a.m. – 12 p.m.
Scheduled dates:
- October 1, 8, 15, 22, 29
- November 5, 12, 19
- December 3
Findley Lake Community Center
2883 North Road, Findley Lake, NY 14736
Select Wednesdays: 10 a.m. – 12 p.m.
Scheduled dates:
- October 7, 21
- November 4, 18
- December 2
Need to pay a bill? You can always pay your bill online, by phone, by mail, or at one of our secure drop boxes at the Resource Centers listed above. Visit our Member Bill Pay Options page for more information.
