Visit Us in Person
We understand that sometimes you just want to talk to someone in person. Whether you need help enrolling in a health plan, have questions about your bill, or don’t know where to start when it comes to coverage, our local team is here to help.
Prefer to call? Give our Customer Care team a call at 1-800-234-4781 and they will help you with the support you need.
Connect at a Resource Center
We’re here to help! While appointments are not available at the Buffalo Resource Center, you're welcome to stop by during business hours for personalized support. Our team can help you:
- Meet with a licensed advisor to discuss your health insurance options
- Get assistance in applying for and purchasing coverage
- Ask questions about your coverage, benefits, or billing
- Attend a seminar and other educational events
- Medicare only: Discuss your Part D benefit and prescriptions. Please bring a list of your medications with you.
Buffalo Resource Center
205 Park Club Lane
Buffalo, NY 14221
Monday - Friday 9 a.m. - 4:30 p.m.
(716) 847-1480
Chautauqua and Cattaraugus Counties
New pop-up Resource Centers at the following locations! Call (716) 724-0778 to schedule your appointment. Walk-ins are also welcome.
Randolph Town Hall
72 West Main Street, Randolph, NY 14772
Mondays 9 a.m. – 12 p.m.
Scheduled dates:
- October 5, 12, 19, 26
- November 2, 9, 16, 23, 30
- December 7
Celoron Village Hall
21 Boulevard Avenue, Celoron, NY 14720
Tuesdays: 9 a.m. – 12 p.m.
Scheduled dates:
- October 6, 13, 20
- November 3, 10, 17, 24
- December 1
Dunkirk Senior Center
45 Cliffstar Court, Dunkirk, NY 14048
Thursdays: 9 a.m. – 12 p.m.
Scheduled dates:
- October 1, 8, 15, 22, 29
- November 5, 12, 19
- December 3
Findley Lake Community Center
2883 North Road, Findley Lake, NY 14736
Select Wednesdays: 10 a.m. – 12 p.m.
Scheduled dates:
- October 7, 21
- November 4, 18
- December 2
Need to pay a bill? You can always pay your bill online, by phone, by mail, or at one of our secure drop boxes at the Resource Centers listed above. Visit our Member Bill Pay Options page for more information.
