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Staff Training & Education
Staff Training & Education
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Our Provider Relations staff is available to conduct training and education in your office. Topics often requested include website navigation, CareCore National, Clear Coverage, product overviews, claims and billing topics, and more.

  • Tip Sheets
  • Clinical Editing TipsOpen a PDF
  • Clear Coverage Training Request FormOpen a PDF
  • Clear Coverage Elective Procedures and Outpatient Services ManualOpen a PDF
  • Clear Coverage Elective Procedures and Outpatient Services Tip Sheets - AdultsOpen a PDF - File may take a few moments to upload
  • Clear Coverage Physical Therapy FAQsOpen a PDF
  • Clear Coverage Minimum RequirementsOpen a PDF
  • Clear Coverage Hysterectomy ChecklistsOpen a PDF
  • Clear Coverage Acute Medical-Surgical Inpatient ManualOpen a PDF
  • Clear Coverage Acute Medical-Surgical Inpatient Tip SheetsOpen a PDF
  • Vision Billing GuideOpen a PDF
  • Access & Availability StandardsOpen a PDF - All lines of business
  • Behavioral Health Access & Availability Standards - AdultsOpen a PDF
  • Behavioral Health Access & Availability Standards - ChildrenOpen a PDF
  • Drug Prior AuthorizationOpen a PDF
  • Faxing Medical RecordsOpen a PDF
  • WNYHealtheNetOpen a PDF
  • Reading Your Paper RemittanceOpen a PDF
  • Tips for Completing CMS 1500 Claim FormOpen a PDF
  • Product Tip SheetOpen a PDF
  • HEDIS Frequently Asked QuestionsOpen a PDF
  • Helpful Information about HEDIS (PDF)Open a PDF
  • Submitting a Claim for a Medicare Advantage Member who has Elected Hospice CareOpen a PDF
  • Quick Tips for Using Correct FormsOpen a PDF
  • Understanding Vaccine Coverage:Medicare Part B vs. Part DOpen a PDF
  • National Drug Code Billing TipsOpen a PDF
  • Obstetrics Claims Using CPT II CodesOpen a PDF
  • Health Home Billing GuideOpen a PDF
  • Recovery Coordination Agencies Billing GuidanceOpen a PDF
  • Children and Family Treatment and Support ServicesOpen a PDF
  • Training Presentations
  • Medicare Risk AdjustmentOpen a PDF - Training Guidebook
  • ICD-10 TrainingOpen a PDF
  • Medicare General Compliance, FWA and HIPAA Training PacketOpen a PDF - Training Presentation
  • Cultural CompetencyOpen a PDF
  • Understanding HARPOpen a PDF
  • HCBS Documentation StandardsOpen a PDF
  • Poverty CompetencyOpen a PDF
  • Navigating Children's Behavioral Health ServicesOpen a PDF
  • Children and Family Treatment and Support ServicesOpen a PDF - Training Presentation
Training Videos
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